Job Title

Primary Job Focus:Responsible for all company inventory outbound and inbound. This includes customer orders and samples, warehouse inventory, production scheduling, raw material orders, and shippingtracking.Responsibilities:General customer serviceMainfirst person to answer incoming phone callsHandling general customer inquiries (shipping lead times, order status, SDS request, etc.)Process customer Sales Orders and samples Provide customers and sales reps with order quotes and confirmationsWork with Production Team to fulfill customer orders and samplesLog all sample orders in HubSpotShippingProcess customer orders and samples, warehouse inventory, raw materials, testing materials, etc.Track all outbound and inbound customer orders, samples, raw materials, testing materials, etc. to confirm deliveryProvide customers, sales reps, and team members with shipping quotes and final costs by utilizing freight carrier websitesInventoryMonitor and maintain finished goods and raw material inventory levels for all warehouse locationsWork with Supply Chain Manager in forecasting raw material inventory as required to support production forecast and issue purchase orders to vendorsReview and order miscellaneous supplies based on feedback from Production TeamProduction SchedulingEstablish dailyweekly production schedule based on incoming orders and inventory stockWork with Production Team to set weekly production schedule and update Production CalendarRevise and update production schedule based on incoming orders and inventory stockProcess production batches workflowOtherAssist Operations Leader in general office management SkillsTime management and prioritizationEffective and personable communicatorCollaborative problem solverAdaptable Tools - On the job trainingCompany processesPhone systemFishbowl Inventory SoftwareRequired KnowledgeBachelor degree and 3-5 years professional experience or 7-10 years professional experienceComputer (ERP, Microsoft Office, Google Calendar)Proficiency in inventory softwareProficiency in production schedulingProficiency in freight shippingPreferred KnowledgeFishbowl Inventory SoftwareSlackHubSpot CRM