Are you creative, ambitious, and an out-of-the box thinker who pays attention to detail and works well in a team environment? At HMH, you'll join a team of passionate individuals that since 1976 has provided a wide range of services which includes experienced and budding engineers, landscape architectsdesigners, land planners, land developers, land surveyors and stormwater experts who know how to see our City and County (and the surrounding areas) from a fresher point of view. HMH is client service focused, concentrates on continued growth, and sets the standard as a leader among Bay Area multidisciplinary design firms. Currently, our IT Department is vying for an IT Technician embodying those traits, applies a forward-thinking approach, and has a high penchant for helping others, lending his or her expertise when needed. So, looking to flex those IT chops of yours with a firm that is people-first? We work with the Cities, Counties, and their respective communities, so you'd be a critical component of this firm operating as its highest potential. You excel, we excel. Boasting quite a lofty repertoire of private and public infrastructure, site, amenity and building developments, we're known for our outstanding contributions to the Bay Area's workforce and residents. To learn more, check out Come join our award-winning team of enthusiastic professionals who love the work they produce! We're ready for our next IT superstar to help keep our gears turning, so please apply to see if our stars are aligned! Our team looks forward to hearing from you.😊 Information Technology TechnicianProvide user support and customer service on company-supported computer applications and platforms. Direct assistance with IT team members; upgrades or other tasks.Specific duties:· Collect customer requests and data and provide internal technical support in person, via phone, IM or e-mail.· Conduct basic troubleshooting using questionnaires to find out the level of support needed.· Create tickets for Level 2 support.· Assist with common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.· Assist in the creation of IT documentation or documentation for self-help.· Provide software development and patch management.· Maintain VOIP telephone system.· Assist in managing backup system and process.· Inventory and asset of IT hardware. Qualifications:· Minimum of one year network management and desktopuser support experience. A degree or certificate in computer science or a similar field would count as one year. · Familiar with all current Microsoft server and desktop operating systems and Microsoft Office, familiarity with Autodesk products and large and small format plotters and printers.· Strong problem solving, technical and analytical skills.· Strong written and verbal communication skills. Ability to communicate technical solutions in non-technical terms.· Excellent customer service and follow-up skills.· Ability to multi-task in time sensitive situations.
Job Title
Information Technology Technician