Job Title

We are looking for an Application side/Software Support professional for our growing company! This support specialist will also be testing and document new versions of software releases.Do you have the skills to fill this role Read the complete details below, and make your application today.This is not a Desktop or Help Desk role, we need someone experienced with software support using SQL and ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis on the application side.You will need to track detailed information about each customer's service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to our customers and other team members is essential to be successful. Some of the technology you will work with includes SQL, Oracle, JIRA, Outlook and Teams or Webex.Requirements:·· Minimum 1 year of experience supporting software applications with experience in one of the following: SQL, Oracle, or Crystal Reports· Specialized experience working with database driven applications and business driven customization in a Software application environment (not Help Desk nor Desktop)· Medical or Healthcare application experience a plus· We will consider a junior level candidate Degree in Computer Science preferred· Previous work experience using ticketing (Jira, ServiceNow, Zendesk, etc) preferred· Excellent verbal and written communication skills· Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution· Ability to write and communicate technical problems with software developers and internal personnel as needed· Strong attention to detail· Strong customer service-oriented phone skills