Our client, a leading global commodities merchant, is seeking a strong Desktop Support Engineer to join their team in their brand new Midtown NYC office. In this role, you would be responsible for PC desktop, mobile device, and application support in a trading floor environment.Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Responsibilities:Perform Level 1 and 2 support and handle incoming help requests from end usersPerform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applicationsBuild rapport and elicit problem details from customersIdentify and learn appropriate software and hardware used and supported by the organizationAssist in developing long-term strategies and capacity planning for meeting future computer hardware needsIdeal Qualifications:Minimum of 5 years of technical experience on a trading floor performing PC support, including troubleshooting PC and operating system problems, and repairing hardwareExperience with office administration and data feed services (such as ICE, Reuters or Bloomberg)Familiarity with Windows 10 & 11, Microsoft Office 365Experience with Linux, ServiceNow, SCCM/Intune and Citrix XenApp/XenDesktopBachelor's Degree preferred
Job Title
Desktop Support Engineer