Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis. Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results. Support the end user community of BMS's electronic QMS (Veeva Quality Vault branded as Infinity) including but not limited to the following work flows: Change Management (Development & Commercial), Investigations, Action Management, Audits & Findings, Product Quality Complains, Notification-To-Management and Proactive Initiative: Responsible for the intake and tracking of Infinity user issues including escalation, troubleshooting and prioritization Provides input and support to maintain policies, SOPs, work instructions, tools, templates and training modules for Infinity processes Collects and shares best practices through direct communications and communities of practice Proactively engages and supports end users and encourages user adoption Act as a business process expert for workflows and system design Collect system health metrics to identify trends and take appropriate action Education: Minimum of a Bachelor's degree 5+ years experience in the Biopharm/Pharmaceutical industry with cross-functional experience in one or more areas (i.e. research, analytical, quality, engineering, manufacturing, regulatory CMC, or IT). Experience/Knowledge: Knowledge of health authority regulations and practical experience applying regulations in change control, investigations, complaints and audits Knowledge of compendia, cGxP requirements, FDA regulations and the ability to interpret and apply them Proven ability to understand complex processes/problems and propose alternate solutions (required based on need to design and implement global business processes and policies, which requires critical thinking and analysis skills) Ability to set priorities and deliver results without constant feedback/input from manager (required based on level of responsibility). Ability to identify, manage, and/or escalate issues and risks to timelines Customer and partner focus, including the ability to listen to and incorporate feedback (as appropriate) from key stakeholders (required to ensure completeness and robustness of processes and ensures effective adoption of processes) Ability to influence, initiate, and manage change Organization awareness and ability to work well cross-functionally with R&D, Regulatory Affairs, Global Engineering, etc. (required as these are key stakeholders and partners in the development and implementation of global processes and policies) OPEX/Lean Six Sigma experience a plus Experience with Veeva Quality Vault a plus Skills/Competencies: Strong verbal and written communication skills Project management skills Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.