An Effective Job Description is Key for Hiring the Right Talent
To attract the right customer service talent for retail customer service jobs, it is essential to put the right information in your job descriptions. Take your time, think hard about what you want the candidate to bring to the retail customer service job, and accurately describe the duties and responsibilities involved. An effective retail customer service job description should be direct, appealing and accomplish the following:
- Identify the main purpose of the job.
- Describe in detail the responsibilities involved in the job.
- Summarize in the job description skills an ideal candidate would have for the retail customer service job, as well as other key traits a successful candidate would likely possess.
- Make sure your company culture and what makes your business unique is expressed clearly in the job description. Your company culture is a huge factor that draws customers to you, so anyone you hire should have the same values and personality as your company.
To help your company create a winning job description that attracts candidates that will contribute to your company’s success, here is a sample retail customer service job description:
Sample Retail Customer Service Associate Job Description
Retail Customer Service Associate Job Objective/General Purpose
Provide assistance to shoppers looking to purchase products in a retail store environment.
Job Duties for Retail Customer Service Associate
- Greeting customers and making them feel comfortable.
- Providing support by answering product-related questions from customers.
- Encourage shoppers to sign up for offerings such as memberships and warranties.
- Guide customers to appropriate sections of store to help them locate desired products.
- Suggest related products and upgrades to customers.
- Take payments from shoppers for purchases, and provide change and receipts.
- Thoroughly update records of customers in store database.
- Take care of any problems shoppers have in a prompt and efficient manner.
- Give attention to customers with damaged products, and find repair solutions for them.
- Neatly and efficiently package, bag and/or wrap customer purchases.
Skills and Qualifications Required for Retail Customer Service Associate
- High school diploma or equivalent education
- Basic math knowledge
- Effective communication skills
- Capable of developing extensive product knowledge
- Ability to persuade customers
- Familiarity with relevant computer programs
- Dependability
- Integrity
- Able to quickly adapt to company environment, along with their policies and procedures
- Previous customer service experience preferred