Monthly Archives: November 2016

Foster Success by Rewarding Your Customer Service Employees

Holiday shopping is going strong, and shows no signs of slowing down.  The National Retail Federation expected 154 million consumers to shop over Thanksgiving weekend alone this year.  Their research also concluded that American consumers plan to spend an average of $935.58 per person this holiday season, which is the second-highest level of personal spending […]

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Ahead of the Competition: Most Hirable Qualities in Retail

The quality of a retail store’s customer service can make or break a sale, and determine whether or not a customer decides to go with that particular brand.  And particularly during the holidays, retail stores look to hire the strongest talent to keep up with customer demands and keep store business on the uptick.  While […]

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Recruiting Strategies for Seasonal Employees

The holiday shopping season is well underway, along with employers’ seasonal hiring efforts.  The National Retail Federation has predicted holiday sales will increase 3.6% this holiday season, and retailers are expected to be recruiting between 640,000 and 690,000 seasonal employees for the 2016 winter holiday season.  As stores get slammed with business and the need […]

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Managing Stress in Customer Service

Customer service jobs can be extremely stressful, especially during the holidays, since customers’ anxieties tend to be heightened at this time of year, making them more difficult to deal with.  A company’s success is highly dependent on the performance of its customer service agents, since 89% of consumers have stopped doing business with a company […]

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Top Tips for Managers Dealing with Conflict in the Workplace

Many employees today crave leadership roles, but while leadership roles have many advantages, such as the power and autonomy they give you, there are also many challenges presented to those in leadership roles.  One of these challenges is dealing with and resolving conflict in the workplace.  Many managers are not equipped with the right skills […]

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7 Spectacular Reasons for Promoting Fitness in the Workplace

Workplace wellness programs have become widely popular among businesses in America.  This is because physical fitness offers numerous benefits, and when promoted in the workplace those benefits are gained by a company’s employees.  Promoting physical fitness in the workplace helps reduces employee turnover, expand employees’ interest in the company and their job, and improve employee […]

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