Category Archives: management

Empower Frontline Employees for a Better Bottom Line in 2018

empower frontline employees and customer service staffIf empowering your frontline employees and showing them how valued they are isn’t a priority, your business is likely to suffer.  Frontline employees include customer service representatives, restaurant servers, delivery personnel, healthcare providers, janitors – really any employee in a Read More

Practical Ways to Improve Employee Growth and Development

ways to improve employee growth and developmentOne of the key factors associated with employee retention and business success is employee growth and development, both professionally and personally.  A recent study done by business management consultants Willis Towers Watson found that “More than 70% of high-retention-risk employees Read More